How to Rate Support Tickets
Rating support Tickets is really important, because it gives feedback to the agents. Let's them know where they need to improve and provides feedback on the quality of work we provide. Kindly take out time to read the step below on how you can rate your support Ticket.
Step 1: Click on the Ticket Rating Chart, in the mail sent to your inbox.
Step 2: New Tab will open with the rating chart on screen, enter a comment if you choose to in the text box show and Click on Submit button.
Step 3: Once rating is submitted, you'll should see the dialog box with a message, as shown below. 
Related Articles
How to raise/submit a support ticket
In order to get the best experience, you can always reach out to our support team while working on your work space, that is, when you’re logged in. This article will walk you through how to raise a ticket when you’re logged in to SAFSMS. 1. While ...How to rate student's skills
The form teacher has the privilege to rate students’ skills with respect to their prescribed traits. In order to rate student skills, follow the steps below. Click on Form teacher on the left-pane to reveal the various functions of the form teacher ...How to set up rating scale for behavioral traits/skills
To set up a rating scale for behavioral traits/skills, find the following steps as a guide: In the Search for Activity box, type in Traits Ratings and click on enter to take you to the traits rating page. Select the Add button to add a new trait ...How to assign trait ratings to sections
Follow the steps below as an admin. 1. In the Search for Activity box, type in Section Traits Ratings and click on enter to take you to the section traits rating format page. 2. Click on Add button 3. Select the Section for the trait ratings. 4. ...How to assess subject trait
Subject traits allow the subject teacher to rate the student performance per trait per subject. Click on Assess Subject Trait under Subject teacher. Select the class. Select the name of the desired student in the class. Click on the select trait ...